TERMS & CONDITIONS

The government regulations governing online shopping are herewith stated in our terms and conditions. Please read them carefully before purchasing from our website.

Your statutory rights are not affected. Errors and omissions excepted.

We do reserve the right without any notice to change, substitute, revise or remove any information on our site as deemed necessary.

Ordering
We offer many bespoke items that are made individually to your specifications and requirements. Please check your order confirmation carefully and ensure all details are correct including style, finish and colour. You as the customer are responsible for making sure that your special bespoke and made to order goods meet your requirements and that the dimensions are correct.

All balances are to be paid in full prior to delivery.

You will be advised of a realistic estimated delivery timescale on ordering. Goods sometimes may take longer than quoted to arrive which unfortunately is beyond our control. In the event of this happening, we will keep you updated but no compensation can be given.

All goods purchased from stock or ex display must be paid for in full at time of purchase.

Ex display and sale items are SOLD AS SEEN and are non-refundable.

Cancellation

Orders - Non bespoke 
A return of a non-bespoke item can be requested within 14 days of receiving delivery.  Ensure the item is in the condition it was received and is immediately covered and protected while in your care.

You will be responsible for the cost of delivery, collection and a restocking fee of 20%.  Refunds will not be considered if the items are not in all of their original packaging.

The items need to be inspected by us before a refund is issued. This is to ensure that items are in the same condition as sold in. A refund will be issued less the charges and can take up to 14 days to process. 

Bespoke orders
No refund of any description can be given for the cancellation of made to order or bespoke items.

These orders are not covered by the standard Consumer Contracts regulations and therefore the 14-day cancellation period does not apply. 

Items that cannot be returned

• Products you received over 14 days ago, past our return
  period. 
• Products that have been opened or unsealed (other than to inspect)
• Products that have been damaged or misused
• Products without original packaging
• Products that have been assembled in any way

Cancellation by Us
We reserve the right not to accept any order request if: 

• There is insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods ordered was incorrectly described or priced on the website
• The payment transaction is not authorised
• You have not complied with the provisions stated in the terms and conditions. 
• If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered. 

Unforeseen Circumstances
While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control. 

Complaints and Remarks 
If you have a complaint or concern please do not hesitate to contact us immediately by telephone or e-mail, the details of which are under the 'Contact’ page.

Any complaint will be dealt with fairly and confidentially.  Your statutory rights as a consumer are unaffected.

Delivery 
Local delivery of our furniture is carried out by our own delivery team. All packing materials will be disposed of. We will confirm a delivery date and time slot however very occasionally delivery may be affected by severe weather conditions or traffic.  In
these circumstances we are unable to provide compensation for inconvenience or loss of earnings. Delivery out of area is by independent couriers and DHL, DPD, UPS, Royal Mail.

Access
Many of our items of furniture are heavy and large. Please make sure that there is adequate access to place the items in the room of your choice. 

Guarantee 
The standard one-year guarantee applies to all furniture.  This does not include damage resulting from normal wear and tear, colour change, fading, cracking, splitting, water, heat damage or damage caused by underfloor heating or placed in direct sunlight.

Intellectual property rights
The content of this Website is owned by Owen Pine and Oak Furniture.

Always on a Tuesday between 930am and 4pm unless stated on the website, and by appointment on other days, please get in touch to make an appointment. We also have open days at the weekend through the year. Updates always on Instgram and Facebook.

Yes we do made to measure pine and oak furniture. To discuss your ideas please get in touch.

Yes, we are the same family and yes at the same location in Chelsfield but in a smaller barn to the side, all signposted.

Yes, we sell one off original pine antiques pieces of furniture.

Yes we sell various gifts that suit a country modern style home. Our gifts are sourced carefully for sustainability and to suit the style of furniture that we are selling. Many of our gifts are hand made by independent suppliers.

Yes, local delivery is done in house and anything further afield is just quoted for on distance. Please get in touch.

We do have open days at the weekend and these will always be posted on the webiste and via our social media channels.